Returns & Exchanges

Personalized items

Because each personalized piece is embroidered with your baby’s name and made specifically for you, personalized items cannot be returned or exchanged unless they arrive damaged, defective or different from what you ordered (for example, a spelling mistake on our part).

Please check the name spelling carefully before placing your order — we embroider exactly what is entered.

Damaged, defective or incorrect items

If something isn’t right, email durucobaby@gmail.com within 14 days of delivery with your order number and a photo. We will remake the item or give you a full refund, including shipping.

Non-personalized items

Items ordered without personalization may be returned within 30 days of delivery, unused and in their original packaging. Return shipping is paid by the customer. Refunds are issued to the original payment method within 14 days of us receiving the return.

Changes and cancellations

Need to change a name or cancel? Email us as soon as possible. We can change or cancel your order free of charge until embroidery has started.